Privacy Policy

Privacy policy

This website has been prepared to inform and interact with the community, clients, and stakeholders of Certified Assistance Dogs Australia (ABN 95 856 602 182). This document will explain how we manage, use, and store the personal information collected from our website www.assistancedog.com.au – The website adheres to the Office of the Federal Privacy Commissioner’s Guidelines to National Privacy Principle.

Users are advised that there are inherent risks in transmitting information across the internet. Individuals may contact Certified Assistance Dogs Australia by phone or mail if they have concerns about making contact via the internet.

General

Under Privacy laws, you have the right to find out what information is collected about you, why we are collecting this information, if it is compulsory and what we are going to do with it. You also have rights to access and correct any information held about you.

To find out more, contact 0450 124 866 and ask to speak to the Privacy Contact Officer.

Collection of Information

When individuals only browse the website, we do not collect their personal information.

Sometimes, we collect personal information that individuals choose to give us via online forms or by email, for example when individuals, ask to be on an email list; request information regarding services; ask to receive communications.

Certified Assistance Dogs Australia will hold personal information provided securely and according to an individual’s consent, indefinitely unless the individual asks not to receive communications.

Storage and Security

Certified Assistance Dogs Australia will take steps to store your information securely to prevent its loss or misuse. This will include the endeavour to take all reasonable steps to keep secure any personal information recorded, and to keep this information accurate and up to date. 

Certified Assistance Dogs Australia is obliged to respect the confidentiality of any personal information held. However, security of communications over the Internet cannot be guaranteed, and therefore absolute assurance that information will be secure always cannot be given. Certified Assistance Dogs Australia will not be held responsible for events arising from unauthorised access to personal information.

Information Use

Certified Assistance Dogs Australia only use personal information collected via our website for the purposes for which it was provided. Personal Information will be used as follows:

·  To fulfil obligations under any sale and purchase contract and/or any other contract between the individual and Certified Assistance Dogs Australia.

·  To provide services related to Certified Assistance Dogs Australia business such as customer service and other enquiries.

·  To provide information about services offered.

·  To obtain opinions or comments about services and, or experiences.

·  To record statistical data for research analysis.

·  To contact an individual about upgrades, new Assistance Dogs products, services, and other matters that may be of interest.

When an individual’s email address is received by us because they sent us a message, the email address will only be used or disclosed for the purpose for which they have provided it and it will not be added to a mailing list or used or disclosed for any other purpose without the individual’s consent.

If, when your contact details are provided, Certified Assistance Dogs Australia receive your permission to receive from time to time, updates, newsletters, emails and / or other communications. We will forward such communications in accordance with the permission provided to us.

Changing and deleting the information we have about you

Information contained on the database may be amended or deleted by contacting Certified Assistance Dogs Australia. You may request that we delete personal information and all reasonable steps to delete the information will be made, except where it is required for legal reasons.

Opt-Out Option

Individuals have the right to ‘opt out’ of receiving Certified Assistance Dogs Australia information. Unless directed otherwise. In this instance the contact to advise Certified Assistance Dogs Australia to remove, and/or adjust the records is required by directing  your request to Certified Assistance Dogs Australia by contacting us on:

Email: certifiedassistancedogs@gmail.com
Phone: 0450 124 866

Website: www.assistancedog.com.au